Our website address is: https://kimiabelle.com
We want you to love your purchase. If you’re not completely satisfied, we’re here to try and make it right within reason.
Returns
You have 14 calendar days from the date of delivery to return an item.
Items must be unused, sealed, in original condition, and in the original packaging to be eligible for a return.
Proof of purchase (receipt or order number) is required for all returns.
Non-Returnable Items
Please note the following items are non-returnable:
Gift cards
Unsealed products
Downloadable digital products
Personalized or custom-made products
Final sale or clearance items
How to Start a Return
To initiate a return, email us at hello@kimiabelle.com or send us a whatsapp message to 08083252957 with:
Your order number
The reason for return
Photos of the item (if damaged or incorrect)
We’ll provide return instructions and a shipping label if applicable.
Domestic vs. International Returns
Domestic (Within Nigeria)
Return shipping is free if the item is defective or if we made an error.
For all other returns, customers are responsible for return shipping costs.
International Orders
International customers are responsible for return shipping costs unless the item arrived incorrect.
Original shipping charges and any duties or customs fees are non-refundable.
Please use a trackable shipping method and keep your receipt, as we are not responsible for lost or undelivered returns.
Refunds
Once we receive and inspect your returned item, we’ll notify you about the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping charges, duties, and customs fees are non-refundable.
Exchanges
If your item is defective or damaged and you’d like a replacement, please contact us at hello@kimiabelle.com or kimiabelleproductline@gmail.com . Exchanges are only available for the same item.
Need Help?
We’re here for you! Contact us at hello@kimiabelle.com or call 08083252957 with any questions or concerns.